Privacy Policy | sportpsychsyn

Last Updated: May 22, 2025

1. Introduction

Synergetic Solutions (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our consulting services, including through our website at www.sportpsychsynergy.com and during both our paid and free consultation meetings.

Important Notice: Our consulting firm is NOT a healthcare service.

By accessing our services or providing us with your information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of information that you voluntarily provide to us:

Contact information: Name, email address, phone number, and mailing address

Professional information: role, organization name, and demographics
Account information: Username, password, and profile details
Payment information: Credit card details, billing address, and transaction history (for paid consultations/bookings/services)
Communication records: Emails, chat messages, call recordings (with your consent), and consultation notes
Scheduling information: Preferred meeting times, time zone, and appointment history
Feedback: Survey responses, testimonials, and other feedback you provide

2.2 Information Collected Automatically

When you visit our website or use our online booking system, we may automatically collect certain information about your device and usage, including:

Device information: IP address, browser type, operating system, and device identifiers

Usage data: Pages visited, time spent on pages, links clicked, and booking patterns

Cookies and similar technologies: Information collected through cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and manage our consulting services
To schedule and facilitate your consultation meetings (both paid and free)
To process payments and maintain billing records
To develop personalized recommendations
To communicate with you about your appointments and services
To send you booking updates, newsletters, and marketing communications (subject to your preferences)
To improve our services and develop new offerings
To analyze usage patterns and enhance user experience
To comply with legal obligations and enforce our terms of service
To protect against fraud and unauthorized access

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Performance of our agreement with you
Your consent
Our legitimate business interests
Compliance with legal obligations

5. Information Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

Third-party vendors who help us operate our business, including payment processors, scheduling software providers, cloud storage services, and marketing platforms. These providers are contractually obligated to protect your information.

5.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to protect our rights, privacy, safety, or property.

5.3 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of some or all of our assets, your information may be transferred as part of the transaction.

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The amount, nature, and sensitivity of the personal information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the information
Whether we can achieve those purposes through other means
Applicable legal requirements

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request copies of your personal information
Correction: Request correction of inaccurate information

Deletion: Request deletion of your information in certain circumstances

Restriction: Request limitation of processing in certain circumstances

Portability: Request transfer of your information to you or a third party

Objection: Object to processing based on legitimate interests or direct marketing

Withdrawal of consent: Withdraw previously given consent for processing

To exercise these rights, please contact us using the information provided in Section 12.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

For clients under the age of 18, we require parental/guardian consent before collecting and processing personal information. If you believe we have inadvertently collected information from a minor without proper consent, please contact us immediately.

10. International Data Transfers

As you or your organization may operate globally, we may transfer, store, and process your information in countries other than your own. When we transfer information across borders, we take steps to ensure that your information receives an adequate level of protection, including through appropriate agreements such as standard contractual clauses.

11. Wix Website Platform

Our website is hosted on the Wix.com platform. Wix provides us with an online platform that allows us to showcase our services and schedule consultations with you. Your data may be stored through Wix's data storage, databases, and general Wix applications.

Wix stores this data on secure servers behind a firewall. They implement various security measures to maintain the safety of your personal information.

When you use our website:

Wix places cookies on your device to facilitate site functionality, analyze usage, and assist with marketing efforts

Wix collects certain information automatically, including IP addresses, browsing actions, and device information
Wix may use third-party analytics tools to track and measure website usage
Wix processes personal data according to the data processing terms we have with them
For more information about how Wix processes data, please review Wix's Privacy Policy

You can manage cookie preferences through the cookie consent banner that appears when you first visit our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Synergistic Solutions

Email: angel@sportpsychsynergy.com or natalie@sportpsychsynergy.com

Address: 39252 Winchester Rd. Ste. 107-375; Murrieta, CA 92563, USA

14. Additional Information for Specific Jurisdictions

14.1 European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the EEA, UK, or Switzerland, you have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information does not comply with applicable data protection laws.

14.2 California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.

14.3 Other Jurisdictions

Additional jurisdiction-specific provisions may apply to you and are incorporated into this Privacy Policy by reference.